- Information Collection: personal info like name, email, payment details, and usage is collected.
- Use of Information: Data is used for course access, payments, updates, and personalized experiences.
- Data Sharing: Info may be shared with third parties like payment processors or legal authorities.
- Cookies: Cookies and tracking tech help improve the platform and personalize content.
- Data Security: Security measures like encryption are used, but no system is fully secure.
- User Rights: Users can access, correct, or request deletion of their personal data.
- Marketing: Users can opt out of marketing emails and updates at any time.
- Data Retention: Data is retained for legal compliance, platform improvement, and user requests.
- International Transfers: Data may be transferred to countries with differing protection laws.
- Third-Party Links: The learning material may contain links to external sites, which have their own policies.
- Analytics: Data is analyzed to improve services and personalize user experiences.
- Changes to Policy: The policy may change, with users notified of significant updates.
- Contact: Users can reach out to support team with privacy questions or concerns.
At Samvit Chakra, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data of our users. It also outlines your privacy rights and choices concerning your information. For the purposes of this policy, “Learners,” “You,” or “Your” refers to anyone who uses our Platform.
By using our Platform or providing your personal details, you agree to our collection, use, and sharing of information as described in this policy. If you do not agree with any part of this policy or our Terms of Use, please do not use our Platform and exit immediately. Should any information you provide conflict with our Privacy Policy or Terms of Use, we may need to remove such information and, if necessary, restrict your access to our Platform.
For definitions of any terms used in this policy that are not explicitly defined here, please refer to our Terms of Use. We encourage you to review this Privacy Policy thoroughly before using our Platform or any of our services. If you have any questions or concerns, feel free to reach out to us using the contact details provided below.
Personal Information:
At Samvit Chakra, “Personal Information” refers to any data that can identify you as an individual. This includes details such as your first and last name, identification number, email address, age, gender, location, photograph, and phone number, which you provide during registration or at any point while using our platform.
“Sensitive Personal Information” encompasses specific types of data that require higher levels of protection. This includes:
- Passwords and Financial Data: Such as login credentials and credit/debit card details (excluding the last four digits).
- Health Information: Details related to your health and well-being.
- Official Identifiers: Including biometric data, Aadhaar number, social security number, driver’s license, passport, and similar identifiers.
- Personal Attributes: Information about your sexual life, sexual orientation, race, ethnicity, political beliefs, or religious affiliations.
- Account Details: Such as usernames and passwords.
- Other Sensitive Data: Any other data categorized as sensitive or special under relevant data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other applicable legislation.
In our usage, the term “Personal Information” may also encompass “Sensitive Personal Information” where applicable.
Information We Collect:
At Samvit Chakra, we collect both personal and non-personal information to enhance your experience on our platform. This may occur through various interactions, such as when you visit our site, register for courses, or engage with other features we offer. Here’s a summary of how we handle your information:
Personal Information: We only ask for personal details when absolutely necessary, such as during course registration. We ensure that any personal information you provide is used solely for fulfilling your requests, improving our services, or complying with legal obligations. Rest assured, we do not share your personal data with third parties except as required by law or to protect our rights. We also do not store personal information on our servers beyond what is needed for the platform’s operation.
Types of Personal Information Collected: This may include your name and email address, which are essential for accessing our courses and services. Providing this information is voluntary; however, opting out may limit your access to certain features or services on our platform.
Non-Personal Information: We also gather non-personal details such as your browser type, language preference, referring site, and the date and time of your interactions. This data helps us understand how our platform is used and improve your overall experience.
Cookies: To provide a better user experience, we use cookies, which are small files stored on your device. Cookies help us remember your preferences and improve our services. You can adjust your browser settings to refuse cookies or alert you when they are being sent. However, please note that disabling cookies may affect the functionality of some parts of our platform.
How We Use and Share Your Information:
At Samvit Chakra, we are committed to protecting your privacy and ensuring the security of your personal information. Here’s how we use and share the information we collect:
1. Access and Service Provision: We use your personal information to grant you access to our platform and deliver the services and products you request. This includes managing customer service, processing purchases, verifying user details, and addressing any issues with our platform. This processing is based on your consent or, when applicable, our legitimate interests in managing our platform effectively and fulfilling our contractual obligations.
2. Platform Improvement and Safety: Your information helps us enhance and personalize your experience on our platform. Additionally, we use it to safeguard our platform against fraudulent activities, misuse, and other threats. This helps us protect your safety and the integrity of our services. This processing is based on your consent or our legitimate interests in maintaining a secure and well-functioning platform, as well as fulfilling our contractual obligations.
3. Communication and Marketing: We may use the email address you provide to keep you informed about your orders, new offerings, and updates from Samvit Chakra. This includes responding to your inquiries and feedback. If you prefer not to receive future communications, you can opt out by contacting us at the information provided below. This use of your information is based on your consent or, where applicable, our legitimate interests in effective communication and service administration.
4. No Automated Decisions or Selling of Information: We do not engage in automated decision-making processes or create profiles beyond the scope described in this policy. Additionally, we do not sell or trade your personal information. We may share aggregated, non-identifiable demographic data with our business partners and trusted affiliates for the purposes outlined above.
Your privacy is important to us, and we are dedicated to handling your information responsibly and transparently.
Your Control Over Information:
Control the Information You Share: You have the flexibility to manage the information you provide to us, including the ability to update or delete your details. Please be aware that limiting certain information might impact your ability to access some features or services on our platform. For instance, specific details are necessary for registration and access to our courses.
Manage Communication Preferences: You can choose the types of communications you wish to receive from us. However, certain notifications, such as updates to legal agreements or security-related messages, are mandatory and cannot be opted out of.
Cookies and Similar Technologies: You have the option to reject or remove cookies through your web browser settings. While you can adjust these settings to block cookies, please note that some features or services on our platform may not work correctly or may be unavailable if cookies are disabled.
Your Rights:
As a valued learner, you have specific rights regarding your personal information. These rights may vary based on your location, according to the laws of your country. For detailed information on the rights applicable in your region, please refer to the section on Country-Specific Rights below.
You can exercise these rights through the options available on our platform once you log in. If you encounter any issues or need further clarification, feel free to contact us using the information provided in the ‘Grievances’ section. We are committed to addressing your concerns in accordance with applicable laws.
Right to Confirmation and Access: You are entitled to receive confirmation and access to your personal information held by us, along with any relevant details.
Right to Correction: If you believe that any of your personal information is inaccurate or incomplete, you can request us to correct or update it.
Right to Restriction: In certain situations, you may request us to limit or halt the disclosure of your personal information.
Right to Erasure: Should you wish to remove your personal information from our platform, you can request its deletion. Please note that this will erase all your personal data from our platform, including the permanent deletion of your account. This action cannot be undone.
Remember, these rights apply solely to your own personal information, not to that of other learners. Additionally, when contacting us via email as specified in the ‘Grievances’ section, we may request additional information to verify your identity in relation to your request.
Safeguarding Your Personal Information:
At Samvit Chakra, your privacy and security are our top priorities. We have implemented robust measures to protect your personal data from unauthorized access, alteration, or deletion. Access to your information is strictly controlled and limited to those team members, contractors, and partners who require it to provide our services or fulfill their roles. All these individuals are bound by strict confidentiality agreements to ensure the protection of your data.
In specific circumstances, we may be required to disclose your information to comply with legal obligations or respond to legal requests, such as court orders or government inquiries. Additionally, we may share information if we believe it is necessary to:
- Adhere to legal requirements, regulatory standards, or respond to government and law enforcement requests.
- Safeguard the rights and property of third parties or ensure the safety of our users, staff, and others.
- Investigate or prevent criminal activity, fraud, misuse, or unauthorized use of our platform, and uphold our terms and policies.
Whenever possible, we will notify you in advance before disclosing your information, as permitted by law.
External Links and Third-Party Sites:
Our website may include links to external websites and services provided by our partners, advertisers, sponsors, and other third parties. Please note that we do not control or manage the content or functionality of these external sites. As such, we cannot be held responsible for their practices or any changes that may occur on these sites.
Each external website has its own terms of use and privacy policies, which may differ from ours. We encourage you to review these terms and policies before engaging with any third-party site linked from our platform. Your interactions with these external sites are governed by their respective policies and practices.
Cross-Border Data Management:
At Samvit Chakra, your privacy is a top priority. We store and manage your personal information using Amazon Web Services (AWS), with our primary data centers located in India. To support our global operations, your data might also be processed or stored in other countries where our partners and service providers operate.
Different countries have varying privacy regulations. As a result, your data could be subject to the local laws of these countries, which may include requirements for data disclosure to government authorities or other entities.
For users accessing our platform from regions such as the USA, EU, EEA, or the UK, please note that your data may be transferred to and handled in India. By engaging with our services or sharing your information, you consent to this international data handling.
Data Retention Period:
We keep your information only as long as necessary to fulfill the purposes outlined in our policies, including compliance with legal and business requirements.
Please be aware that while we strive to manage your data responsibly, we may not be able to completely remove all public interactions, such as comments or feedback you have shared on our platform. However, we will ensure that any remaining personal details are anonymized, so you cannot be identified in connection with this data. We are committed to protecting your privacy and will not disclose aggregated or anonymized information in a way that could identify you personally.
If you wish to exercise your rights to access, update, or delete your information, you can use the tools available on our platform or contact us directly at the email address provided in our ‘Contact Us’ section.
Changes to Our Privacy Policy:
We periodically update our Privacy Policy to reflect changes in our practices. When we make updates, we will update the ‘Last Revised’ date at the top of this page. We encourage you to review this page regularly to stay informed about any changes. Unless otherwise noted, the most recent version of our policy will govern all information we hold about you.
Country-Specific Rights for Indian Residents:
Rights Under Indian Data Protection Legislation: If you are based in India, you may have specific rights regarding your personal data under the Personal Data Protection Bill (PDPB), pending its enactment. You can manage these rights through the platform’s features available after logging in, or by reaching out to us as detailed in our “Grievances” section. We are committed to addressing your concerns in compliance with applicable laws.
Right to Access and Confirmation: You have the right to request confirmation and access to the personal information we hold about you, along with any relevant details.
Right to Rectification: If you believe that your personal information is incorrect, you can request corrections. You also have the right to request updates if your information appears incomplete or outdated.
Right to Data Portability: You may request that your personal data be transferred to another organization or directly to you, under specific conditions.
Right to Restrict Processing: Under certain circumstances, you have the right to limit or halt the further use and disclosure of your personal information.
Right to Erasure: If you choose to remove your personal data from our platform, you can request its deletion. Please be aware that this action will remove all your personal information from our platform and may lead to the permanent deletion of your account, which cannot be restored.
Rights for Residents of the United Kingdom (UK), European Union (EU), and European Economic Area (EEA):
If you reside in the UK, EU, or EEA, you are entitled to certain rights under the UK and EU General Data Protection Regulation (GDPR). Please direct any requests to the contact details provided in the “Grievances” section, and we will address them as required by law.
Access to Your Personal Data: You have the right to know if we are processing your Personal Information and to access this information if it is being processed.
Correction of Information: We strive to maintain accurate and up-to-date Personal Information. If you believe any of your details are incorrect or incomplete, please inform us, and we will make the necessary corrections.
Right to Erasure: In certain situations, you may request that we delete your Personal Information.
Objection to Processing: You can object to the processing of your Personal Information under specific conditions.
Restriction of Processing: You may request that we limit the processing of your Personal Information in particular circumstances.
Data Portability: You have the right to ask us to transfer your Personal Data to another organization or to you directly, subject to certain conditions.
Complaint to Supervisory Authority: If you feel we have not complied with GDPR requirements, you can contact us via the email address in the “Grievances” section. Additionally, you have the right to file a complaint with the relevant Supervisory Authority or seek judicial remedies. For a list of Supervisory Authorities, visit European Data Protection Board (EDPB) Members. If you need more assistance with your rights, please reach out to us, and we will respond in accordance with the applicable laws.
Protection Against Automated Decision-Making: You have the right not to be subjected to decisions based solely on automated processing, including profiling, that have significant effects on you.
We process Personal Information only when we have a legal basis for doing so. The specific legal rationale for processing will depend on the type of information collected and the context of its use, including the Services involved.
California Resident Rights and Information Collection:
If you reside in California, you are entitled to specific rights under the California Consumer Privacy Act (CCPA). These include:
- Access to Personal Information: You can request access to the personal information we maintain about you.
- Disclosure of Information Collection: We will inform you about the personal information we intend to collect before we collect it.
- Control Over Marketing and Analytics: You have the option to opt in or out of receiving marketing communications and participating in analytics activities.
- Non-Discrimination: You are entitled to receive equal services without facing discrimination.
- Deletion of Personal Information: You can request the deletion of your personal information.
For details on how to exercise these rights and information on how we collect and use your data, please refer to the sections below.
CCPA Notice at Collection:
In compliance with the California Consumer Privacy Act (CCPA), we want to inform you about the types of personal information we collect and how we use it:
Identifiers: We may gather details such as your name, email address, phone number, username, and IP address. This information helps us to personalize your experience and maintain our services, as outlined in our “Usage and Sharing of Collected Information” section.
Personal Characteristics: We might collect personal characteristics including your name, email address, username, unique identifiers, and gender. This data supports our service delivery and personalization efforts, as detailed in the “Usage and Sharing of Collected Information” section.
Internet and Network Activity: To enhance your experience, we automatically collect information from your browser and device, such as visit timestamps, location, IP address, browser type, and the pages you view on our site. This helps us to improve our services, as described in the “Usage and Sharing of Collected Information” section.
Geolocation Data: Your IP address may provide us with location information. We use this data to tailor our services to your needs, as detailed in the “Usage and Sharing of Collected Information” section.
Audio, Visual, and Similar Information: If you upload a profile picture or any audio/visual content, we collect this data to enhance your interaction with our platform. This information is utilized as described in the “Usage and Sharing of Collected Information” section.
Inferences: Based on the information we collect, we may make inferences about your preferences or engagement patterns to better serve you. These inferences are used in line with the practices outlined in the “Usage and Sharing of Collected Information” section.
For a comprehensive understanding of how we use and protect your information, please refer to our full policy details.
CCPA Data Practices Overview for the Past 12 Months:
Information We Collect:
Over the last 12 months, we have gathered the following types of Personal Information as outlined in our policy:
- Identifiers: Information such as names and contact details.
- Personal Characteristics: Information described under California’s Customer Records statute.
- Online Activity: Details about your interactions with our website and services.
- Geolocation: Information about your geographical location.
- Commercial Data: Details related to transactions and purchases.
- Multimedia Data: Audio, video, and other sensory information.
- Inferences: Insights derived from your data and interactions.
Sources of Information:
We collect this Personal Information directly from you and through our payment processing partners.
Purpose of Collection:
We utilize the Personal Information we collect for the following reasons:
- To operate and maintain our platform.
- To deliver and enhance our services.
- To uphold our terms of service and contractual obligations.
- To protect the privacy and security of our platform and services.
- To manage and support our relationship with you.
- To communicate important updates and information.
- To analyze how our platform and services are used.
- To improve and personalize your experience.
- To track and understand platform usage.
- For analytics and performance measurement purposes.
Sale of Personal Information:
We have not sold any categories of Personal Information in the past 12 months.
Disclosure for Business Purposes:
We have disclosed the following categories of Personal Information for business purposes in the past 12 months:
- Identifiers
- Personal Characteristics
- Online Activity
- Geolocation
- Commercial Data
- Multimedia Data
- Inferences
These disclosures were made to:
- Affiliated Entities: Including parent companies, subsidiaries, and related organizations.
- Professional Advisors: Such as accountants and legal professionals.
- Service Providers: Including data analytics, storage, marketing, and technical support services.
- Platforms and Systems: For operational and administrative purposes.
Our Rights Under the California Consumer Privacy Act (CCPA):
At Samvit Chakra, we are committed to protecting your privacy and ensuring transparency in how we handle your Personal Information. Under the California Consumer Privacy Act (CCPA), you have specific rights regarding your personal data:
1. Right to Access and Disclosure: As a resident of California, you have the right to request the following:
- Details about the Personal Information we have collected about you.
- The categories of Personal Information we collect and how we use, share, and sell it.
- Information on the sources from which your Personal Information is collected.
- A summary of any Personal Information we have sold, including the categories of third parties involved.
- Information on any Personal Information disclosed for business purposes, including the categories of recipients.
- The business reasons for collecting or sharing your Personal Information.
- The third parties with whom we share your Personal Information.
We will respond to these requests based on the information we have collected in the past 12 months.
2. Right to Deletion: You can request the removal of certain Personal Information we hold about you. We will process your request by removing your data from our records and ensuring that any service providers we use also delete your information. However, we may not be able to honor deletion requests if they fall under legal exemptions.
How to Submit a Request:
Request to Know or Delete: You can make a request via email or mail as specified in our ‘Grievances’ section or Terms of Use. For deletion requests, you can choose to delete specific data or all of your Personal Information.
Verification Process: To process your request, we need to verify your identity. Please provide your name, email address, and mobile number (if provided during registration). If we cannot verify your identity, we will inform you and guide you on the next steps.
Requests by Authorized Agents: If you choose to use an authorized agent, you will need to:
Provide the agent with written authorization.
- Verify your identity with us.
- Confirm with us that you authorized the agent to act on your behalf.
Handling Excessive Requests: If your requests are deemed excessive or repetitive, we may charge a reasonable fee or refuse to process the request, explaining our reasons.
Non-Discrimination: We respect your rights under the CCPA and will not discriminate against you for exercising these rights. We do not offer financial incentives or alter our services based on the exercise of your CCPA rights.
For more details on submitting requests or verifying your identity, please refer to our Privacy Policy or contact us directly.